Stopping the next renewal
Cancellation takes effect when support receives your written notice. The subscription stays active for the remainder of the paid billing period and does not renew after that. Choosing to cancel does not itself refund the current period or make unused tokens redeemable for cash.
Different payment problems have different remedies
If a charge is verified as unauthorized, it is refunded in full. If DarLink ends your subscription without cause or any fault on your part, the remaining paid, unused portion is refunded proportionately. An error in our platform or billing is corrected through an appropriate adjustment, refund or account credit.
Cancelling voluntarily, buying accidentally or changing your mind does not normally qualify for a refund. Where a refund is approved, it cannot exceed the original payment. It is returned to the original payment method, or an account credit is applied where appropriate.
Keep the payment record, not sensitive credentials
Retain your receipt and the messages concerning cancellation or the disputed charge. Support aims to reply in about three business days; that is a response estimate, not a guaranteed completion date. Never include your password or full card details in an email.
For an account question, email the DarLink support team.